FAQ

Missing Package

When a package is marked “delivered”  by the carrier this means their responsibility is considered fulfilled. Please contact the carrier directly and file a claim regarding any missing items before reaching out to our team. Although reporting this promptly (7-14 days) is strongly encouraged,  waiting 24-48 hours may be necessary as it can be marked delivered earlier by carriers. 

Gift Wrapping

We are currently working on offering refined gift wrapping options for your purchases. 

Warranty

Our online purchases are not covered by a warranty. We encourage you to handle your garments with care. For care tips and guidance, please visit our Articles page.

Returns

Please refer to our Return Policy section. 

International Shipping

At this time, we only offer shipping within the United States. 

Pre-shrinking of Garments

Each piece is crafted from delicate materials and is unique. For detailed care instructions tailored to specific fabric compositions, please refer to our Articles page.

Other

Please contact our client care team for other questions not listed above.

Thank you for your patience as we continually strive to enhance and elevate your shopping experience with us.